What does the diagnostic cost?
$89, and it's credited toward your repair. We don't do $0 service calls — a real assessment with measurements takes an hour of a licensed tech's time, and "free" visits get paid for somewhere.
Do you charge overtime?
Never. Nights, weekends, and holidays run the same flat rate, and it's in writing on the quote.
Repair or replace — how do you decide?
The 50% rule with the age curve: if the repair costs more than half of replacement and the unit is past two-thirds of its expected life, we'll show you both numbers and say which one we'd pick in our own house.
Is there a maintenance plan?
The Ridgeline Comfort Plan is $18/month: two seasonal tune-ups a year, priority scheduling, 15% off repairs, and no diagnostic fee on covered systems. Cancel any time.
Do you handle permits?
Always — we pull the permit in your county and schedule the inspection. A contractor who asks you to pull your own permit is telling you something.